Support

Questions, bug reports and camera requests are welcome. Most messages get a reply within two business days.

Email supportsupport@shutterbase.app Request RAW support for your cameraIf your camera’s RAW files don’t open, send the camera model and, if you can, a sample file.

When reporting a bug

Your headset model and Horizon OS version
The ShutterBase version, shown in About
The camera and file type you were editing
What you expected and what happened instead

Common questions

Which headsets does ShutterBase run on?⌄

ShutterBase runs on Meta Quest headsets with Meta Horizon OS.

Which cameras are supported?⌄

ShutterBase opens RAW files from Canon (CR2, CR3, CRW), Nikon (NEF, NRW), Sony (ARW), Fujifilm (RAF, including X-Trans), Olympus (ORF), Panasonic (RW2), Pentax (PEF), Samsung (SRW), Hasselblad (3FR) and Phase One (IIQ), plus DNG in its Bayer and linear variants. If your camera isn’t supported yet, send a request from the Support page.

How do I get photos onto the headset?⌄

Connect a camera or card reader to the headset with USB-C, import from headset storage, or send photos from a phone or computer over Wi-Fi with Local Access.

Does editing change my original files?⌄

No. Edits are saved as settings in the ShutterBase catalog, and your originals stay exactly as they were. Export whenever you want a finished copy.

Does it need an internet connection?⌄

Importing, editing and exporting work offline. Local Access needs your headset and browser on the same Wi-Fi network.

Is there a subscription?⌄

No. ShutterBase is a one-time $9.99 purchase (US price) with every tool included.